Refund policy

A. Shipping Policy

Thank you for shopping with House of Reine. We take utmost care in packaging and shipping our products to ensure you get the best customer and shopping experience. Please review our Shipping Policy below:

1- The customer bears shipping costs which vary according to the order's weight and location, depending on the courier company policies.

2- We have a PAN India network and all orders are dispatched within 3 business days of placing a confirmed order.

3- Depending on the location, orders are delivered within 3-5 business days of dispatch.

4- House of Reine is not responsible for any kind of delay by the courier services/postal authorities in delivering the order. We, however, ensure that we hand over the order to the concerned authorities.

5- If the order hasn’t been delivered within the stipulated time, please reach out to us via our communication channels.

B. Return Policy

If you’re not satisfied with your order, we are happy to assist you. Please review our Return and Cancellation Policy below:

1- Once an order is placed, it cannot be canceled after dispatching it. Please reach out to us in case of any further queries.

2- Return is ONLY available on receiving damaged products or if incorrect items are shipped. Customers can reach out to us at our customer service via info@houseofreine.com.

3- Unboxing videos/pictures are a must to claim a return. It should be sent within 24 hours of receiving the product. Without the proof of purchase, the process of return policy cannot be streamlined.

4- The colour of the products may vary depending on lighting or photography. No exchange requests for that will be entertained for whatsoever reason.

5- The customer must return the product with the original bill and the shipping costs for a return order will be borne by the customer.

C. Refund Policy 

1- House of Reine does not have a credit refund policy. We will only exchange your products, subject to fulfilling conditions from the return policy.

2- Refund requests can only be initiated within 7 days from the date of purchase.

3- To be eligible for a refund, your item must be unused, in the same condition you received it, and in its original packaging. You must also provide the receipt or proof of purchase.

4- Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.